Head Office - London

Technology and Training Centre - Somerton

Contact us

Tel: +44-(0)20-8579 2743
E-mail: info@vtx.uk

Opening hours:

Monday to Thursday – 9:00AM to 5:30PM
Friday – 9:00AM to 3:00PM

Contact us

Tel: +44-(0)20-8579 2743
E-mail: info@vtx.uk

Opening hours:

Monday to Thursday – 9:00AM to 5:30PM
Friday – 9:00AM to 3:00PM

How to purchase

If you would like to receive a quotation, please let us know by e-mail to info@vtx.uk and we will respond normally within the same working day.

If you would like to place an order and have already received a quotation or if you know the price of the product/s you wish to purchase, please send confirmation of your order to us by e-mail to info@vtx.uk.

Your order should include your details and how to contact you (Full Name, Company Name, Invoice and Shipping Address, Telephone Number, E-Mail address) as well as the product part numbers, descriptions and prices.

We will then confirm your order with anticipated ship date, payment terms and details. We accept payment

  • by transfer direct to our bank in UK £ Sterling, Euros or US Dollars
  • by Credit Card (Mastercard / Visa) or any of the following:

Visa Delta Visa Visa Electron Mastercard American Express JCB cards Switch EDC Maestro This site is protected by VikingCloud's Trusted Commerce program

There is normally a 2.3% credit card surcharge on corporate card payments imposed on us by the credit card companies.

Prices are normally quoted Ex-Works Ealing, London. This means that shipping, carriage and insurance are for the customer’s account. We can either pre-pay these charges and add them to the Invoice or can ship with freight and charges collect or on the customer’s account. For UK deliveries, we normally use a Next Day service or Registered

Value Added Tax (VAT)
For Orders to be shipped to a UK destination, VAT at the current rate will be added to the Invoice.
For Export Orders to be shipped to destinations within the EU or outside the EU, the current rate of VAT is 0% and no VAT is charged.

Special Paperwork
We will try to accommodate any special shipping or other paperwork requests (for example SAD certificates) but reserve the right to levy a charge to cover any significant additional work. We will inform you of these charges (if any) as soon as possible before shipment.

All business is carried out under our Standard Terms and Conditions. To view a copy, please click here.

To view a copy of our Privacy Policy, please click here.

Technical Support

Repair

GOT AN ISSUE? – Give our engineering team a call on 020 8579 2743 during office hours or email us at info@vtx.uk and we will get back to you as soon as possible.

We are equipped to repair and service almost everything we sell from our in-house workshop in London. While most issues can be resolved through a phone call or email exchange with one of our Engineers, sometimes units will have to come back to us for repair. If you need to send a product back for repair, please request an RMA form from info@vtx.uk and include it with the unit when you send it in. Our warranty period on most items is ONE YEAR from delivery. Any in-house repairs outside of this period will be charged, however we will provide a repair quote for approval before carrying out anything costly.

About Us

Vortex Communications has been supplying cost-effective solutions to Broadcast and Professional AV users worldwide, since 1987. We pride ourselves on our Customer Support and have a proven record of reliability built up over decades.  We aim to provide complete solutions and develop products specifically to fill gaps in the market and fulfil customer requirements.

CallMe is our flagship range of affordable IP Audio solutions with Hardware, Software and Cloud applications, designed to let Broadcasters and Podcasters connect live to Guest Contributors without the need for any special hardware or software codecs www.vtx.uk/callme/

Give us a call or send us a WhatsApp message on +44-(0)20-8579 2743, use the LiveChat facility on our website – or of course you can send us an e-mail to info@vtx.uk.  We do our best to reply the same or next working day.